PEI collects and stores information from any enrolment forms (hardcopy or online) to comply with the requirements of the Ministry of Education (student statistical returns), New Zealand Qualifications Authority (Record of Learning registration and Unit Standard outcomes), Tertiary Education Commission (funding returns), Industry Training Organisations (funding and academic outcomes), Ministry of Social Development (confirmation of enrolment and academic outcomes), Inland Revenue Department (student loan interest rebate), Department of Immigration (if students are not a New Zealand citizen or permanent resident) and Agencies who support particular students through scholarships and prizes, payment of fees or other awards (if students are a recipient of one of these awards). The information is also used to select students for qualifications, to manage internal administrative processes and for internal reporting. Information about students may be supplied to, and sought from, other educational institutions for the purpose of verifying academic records.

Additional intended recipients of students’ personal information will be their parent/guardian and international recruitment agent (if applicable). We have the right to disclose students’ enrolment information and progress to them. Disclosure is to enable all parties to assist students with their studies and to provide appropriate personal support.

In addition, when required by statute, PEI releases information to Government agencies such as the New Zealand Police, Department of Justice, Ministry of Social Development and the Accident Compensation Corporation (ACC).

In the establishment of student fee trust accounts and in the event of financial/regulatory closure, relevant student information will be made available to the Public Trust or other parties needed to enable student options to be implemented.

In signing and/or submitting an enrolment form, students authorise such disclosure on the understanding that PEI will observe the general conditions governing the release of information, as set out in the Privacy Act 1993 and the Post-Compulsory Unique Identifier Code of Practice. Students may see any information held about them and amend any errors in that information. To do so, contact the Registrar.

Please note: the Privacy Act came into force on 1 July 1993 with the stated aim of protecting the privacy of natural persons. It requires PEI to collect, hold, handle, use and disclose personal information in accordance with the twelve information privacy principles in the Act (http://www.privacy.org.nz./privacy-act/).

As part of our commitment to providing the best possible service, calls between Practical Education Institute (NZ) Limited (PEI) and our customers may be recorded. The purpose of customer call recording is to:

• Assist with staff training and evaluation purposes, helping us to improve the quality of our customer service and to ensure the information we provide is consistent and accurate.
• Provide data for reporting on the types and numbers of enquiries we receive.
• Ensure we have an accurate record of calls, which may be needed to support enquiries and/or if there is a dispute.

PEI holds details of recorded calls securely and will only hold this information for as long as necessary for the purpose for which it was collected. We understand personal information is important, therefore we will take all reasonable steps to destroy or de-identify any call recordings we hold that are no longer needed by us.

Customers/students may request access to the recording of their call (if we hold that information) by writing to our Privacy Officer at PO Box 492, New Plymouth 4340. Customers/students will need to identify who they are and their contact details, and provide us the exact details of the day and time of the call and the phone number called from.